WARRANTY POLICY
| Parts | Octane/Sprint Pro | Hero / Sprint / Others | Kids(14"/16"/20") | Hero Lectro | Hero Lectro Cargo |
|---|---|---|---|---|---|
| Frame | Lifetime* | 2 years | 1 year | Lifetime* (C & F Series)/ 60 Month (H-Series) | 60 Months |
| Fork Rigid | 1 year | 1 year | 1 year | 1 year | 1 year |
| Fork Suspension | 1 year | 1 year | 1 year | 1 year | 1 year |
| Rim | 1 year | 1 year | 1 year | 6 months | 6 months |
| Drivetrains(Shifters, FD/RD/ Crank, BB Shell, Chain, Freewheel/ Cassette) | 6 months | 6 months | 6 months | 1 year | 1 year |
| Components: (Stem, Handlebar, Seat post, Saddle, Hub, Grips, Backrest, Mudguard, Pedal, Headset, Spokes, QR, Hanger) | 1 Year *N/A on Grips, Saddle | 1 year | 1 year | 1 year | 1 year |
| Tyres & Tubes | NA/No | NA/No | NA/No | NA/No | NA/No |
| Stand, Brake Pads, Cables | NA/No | NA/No | NA/No | NA/No | NA/No |
| Electronic parts (Battery, Motor, Controller, Charger display, sensor, Throttle) | NA/No | NA/No | NA/No | 2 years | 1 year |
Warranty T&Cs:
- Warranty shall be applicable on all original parts and components of bicycle to the extent indicated above only to the first user/first purchaser and only against manufacturing defects in the above stated parts and components subject to physical examination and inspection of the said parts and components by Hero Cycles Limited or any authorized person on their behalf and approval for applicability of the Warranty period The physical examination and inspection shall be carried out to assess/determine veracity of the claim of warranty which would include but not limit to inspection/examination of alteration, modification, etc., carried out in any of the above said items or component alteration.
- Warranty is not applicable for: Normal wear and tear, Ignoring Service advise, Damage or failure due to accident, deliberate act, misuse, mishandled, abuse or neglect, modifications carried out by unauthorized service organizations or persons
- Hero Cycle Limited neither provides any labour nor charges any labour charges in relation to Warranty of any of the above stated item or components. Labour charges, if any, for replacement of any part or component shall be payable by the Customers to the dealer as agreed between them.
- Warranty shall be void in case of any material alteration in the original part or its components in respect of which Warranty have been provided.
- Replacement of any part, component or product can only be decided by Hero Cycle Ltd.
- Hero Cycles Ltd. reserves the right to replace product or part or component as per availability of same.
- In case of *lifetime warranty, Hero Cycles Ltd will consider the product Lifecyle as the maximum time duration for the warranty.
- All or any claim(s) as detailed above in relation to Warranty shall be made by the last day of the Warranty Period defined above. Any claim received after the last day of the warranty period indicated above will not be valid.
- Original proof of purchase is required for all warranty claims. This warranty is not transferable.
It is clarified that the above said warranties are collateral to the sale of bicycles in India and are limited to the extent detailed hereinabove. Hero Cycles Limited offers no kind of warranty other than as indicate above in relation to any kind of its product.